At Nuria, we value your trust and are committed to protecting your personal information with care, transparency and respect.

This Privacy Policy explains how Nuria collects, uses, stores and protects your personal data when you visit our website, shop with us, interact with our services or communicate with us.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Who We Are

Nuria (“Nuria”, “we”, “us” or “our”) is a fashion and lifestyle brand dedicated to creating timeless, thoughtfully designed pieces for modern women.

This Privacy Policy applies to all personal data collected through:

• our website;
• online store;
• customer service channels;
• social media platforms;
• marketing activities;
• events and campaigns.

2. Information We Collect

We may collect and process the following personal information:

Personal Identification Information

• name;
• email address;
• phone number;
• billing and shipping address;
• date of birth (where voluntarily provided).

Order and Transaction Information

• purchase history;
• payment details;
• order preferences;
• delivery information.

Please note that payment information is processed securely through third-party payment providers and Nuria does not store full payment card details.

Account Information

If you create an account with us, we may collect:

• login credentials;
• saved preferences;
• wishlist items;
• shopping activity.

Technical and Usage Information

When you browse our website, we may automatically collect:

• IP address;
• browser type;
• device information;
• pages visited;
• browsing behaviour;
• cookies and analytics data.

Marketing and Communication Information

• newsletter subscriptions;
• responses to campaigns;
• customer feedback;
• interactions with our emails, advertisements or social media.

3. How We Use Your Information

We use your information to:

• process and fulfil orders;
• provide customer support;
• manage your account;
• improve our website and services;
• personalise your shopping experience;
• communicate updates regarding orders and deliveries;
• send marketing and promotional communications (where consent is provided);
• conduct analytics and business improvements;
• detect fraud or misuse;
• comply with legal and regulatory obligations.

4. Marketing Communications

With your consent, we may send you:

• product launches;
• restock updates;
• campaign announcements;
• styling inspiration;
• exclusive offers;
• newsletters and promotional content.

You may unsubscribe from marketing communications at any time by:

• clicking the unsubscribe link in our emails; or
• contacting us directly.

5. Cookies and Website Analytics

Nuria uses cookies and similar technologies to enhance your browsing experience and improve website functionality.

Cookies may help us:

• remember your preferences;
• analyse website traffic;
• personalise content and advertising;
• improve website performance.

You may disable cookies through your browser settings, although certain website functions may be affected.

6. Sharing of Personal Information

We may share your information with trusted third parties where necessary, including:

• payment service providers;
• logistics and delivery partners;
• website and technology service providers;
• marketing and analytics platforms;
• professional advisers and regulators where legally required.

We do not sell your personal information to third parties.

All third-party providers are expected to maintain appropriate confidentiality and security measures.

7. International Transfers

Your personal information may be processed or stored outside Malaysia where our service providers or technology platforms operate internationally.

Where such transfers occur, we take reasonable steps to ensure your information remains protected in accordance with applicable data protection laws.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against:

• unauthorised access;
• misuse;
• loss;
• alteration;
• disclosure.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain personal data only for as long as reasonably necessary:

• to fulfil the purposes outlined in this Privacy Policy;
• to comply with legal obligations;
• to resolve disputes;
• to enforce our agreements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Your Rights

Subject to applicable laws, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• withdraw consent for marketing communications;
• request deletion of personal data where applicable;
• object to certain processing activities.

To exercise your rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or platforms.

Nuria is not responsible for the privacy practices or content of external websites. We encourage you to review their respective privacy policies before providing personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• legal requirements;
• technology;
• business practices; or
• our services.

Any updates will be published on this page with the revised effective date.

13. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: hello.nuriakl@gmail.com
Website: www.nuria.com.my

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.